At Daluci, we always aim to ensure that our customers love our products and shopping experience. Here are a few common questions and answers to help you:
1. How long will it take to get my order?
Orders are usually processed within 1–2 working days and delivered within 3–7 business days, depending on your location. Delivery details and tracking information will be shared by email or SMS once your order is dispatched. Please refer to shipping policy for further details.
2. What shipping carriers do you use?
We partner with trusted national and local courier companies to ensure your orders reach you safely and on time.
3. What payment methods do you accept?
We accept all major credit/debit cards, UPI, wallets, and net banking. All payments are processed securely.
4. Can I track my order?
Yes, you can track your order using the tracking link provided in your order confirmation email or SMS.
5. Can I return my product?
Yes. If you’re not completely satisfied, you can raise a return or replacement request within 7 days of delivery. Our support team will guide you through the process. Please ensure to share an unboxing video if the item is damaged or missing parts. Please refer to Return policy for further details.
6. Can I get my product personalized?
Currently, we do not offer customization. If we add this feature in the future, it will be updated on our website.
7. When can I reach customer support?
Our customer support is available from Monday to Saturday, between 9:00 AM and 6:00 PM.
8. Need more help?
You can contact us anytime via our Contact page or directly at info@daluci.in or +91-9898067248. We’ll be happy to assist you.
— Daluci Enterprise Private Limited
Bangalore, Karnataka
info@daluci.in | +91-9898067248
